Privacy Policy
Last revised: January 2026. This document governs how Oranevel collects, uses, stores, and protects personal information submitted through this website or provided in direct correspondence with the Jakarta office.
Data Controller
The data controller for personal information collected through this website is Oranevel, operating from:
OranevelJl. Pattimura No. 78
12110 Jakarta, Indonesia
Email: [email protected]
Telephone: +62 21 3704 6182
All data-related enquiries, access requests, and correction requests may be directed to the above contact details. Responses are issued within ten business days of receipt.
Information Collected
Oranevel collects personal information only when it is voluntarily submitted by a visitor. The following categories may be collected:
- Contact form submissions: name, email address, and the content of the message submitted through the enquiry form on the contact page.
- Direct email correspondence: name, email address, and information contained in the email body.
- Technical data: IP address, browser type, operating system, referring URL, and pages visited — collected automatically by the web server and analytics tools.
- Cookie data: preference and session data stored in accordance with the Cookie Policy. See the Cookie Policy for full details.
Oranevel does not collect sensitive personal data, payment card details, or identity document numbers through this website. Order processing may require additional data collection under a separate commercial agreement.
Purpose and Legal Basis for Processing
Personal information is processed for the following purposes:
Contact form and direct email data is processed to respond to the submitted question or request. Legal basis: legitimate interest in responding to correspondence.
Technical data is used to maintain website performance, identify errors, and detect unauthorised access. Legal basis: legitimate interest in operating a secure website.
Aggregated and anonymised visitor data is used to understand how the website is used and to improve content. Where consent-based analytics cookies are used, processing is conditional on cookie acceptance.
Oranevel does not use personal data for automated decision-making, profiling, or marketing campaigns without explicit consent.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Indonesian law.
- Contact form data: retained for 24 months from the date of submission, or until the matter is resolved and archived, whichever comes first.
- Technical / server log data: retained for 12 months and then deleted in rolling intervals.
- Cookie data: duration varies by cookie category. See the Cookie Policy for per-category retention periods.
When the retention period expires, data is permanently deleted or irreversibly anonymised. No archive of personal correspondence is maintained beyond the stated periods.
Third-Party Disclosure
Oranevel does not sell, rent, or exchange personal data with third parties for commercial purposes. Data may be shared with:
- Web hosting and infrastructure providers who process data on behalf of Oranevel under contractual data-processing agreements. These providers are not permitted to use the data for their own purposes.
- Analytics service providers processing aggregated and anonymised usage data only.
- Regulatory authorities when required to do so by applicable Indonesian law or a valid legal order.
No personal data is transferred outside of Indonesia unless the receiving jurisdiction provides an adequate level of data protection as assessed under applicable Indonesian regulations.
Your Rights
Subject to applicable Indonesian data protection regulations, you have the following rights in relation to personal data held by Oranevel:
Request confirmation of whether personal data is held and receive a copy of it.
Request correction of inaccurate or incomplete personal data.
Request deletion of personal data where there is no overriding legitimate interest or legal obligation to retain it.
Request that processing be restricted while accuracy is disputed or the basis for processing is under review.
To exercise any of the above rights, write to [email protected] with the subject line "Data Subject Request." Identity verification may be required before the request is processed.
Supplement Classification
Oranevel products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.
We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in applicable law, the services provided, or Oranevel's internal data practices. The revision date at the top of this document indicates when the most recent changes took effect.
Continued use of this website following a revision constitutes acceptance of the updated policy. Visitors are encouraged to review this document periodically. Archived versions of prior policies are available on request from the Jakarta office.